Customer story · appYuser
RIVP: "Simple and effective implementation by a team that cares about customer service"
Originally published on By Aldo Manzanera
As part of our work to improve the user experience, we put 4 questions to the teams at RIVP (the City of Paris property management organisation).
Tell us briefly what your company or department does.
RIVP, the City of Paris property management organisation, is an innovative, socially responsible and ethical social housing provider that manages, builds and refurbishes homes, retail premises and offices, including start-up centres, incubators and business centres.
What led you to call on Quadran’s expertise? What challenge were you facing?
We wanted to find tools and methods to help us respond more quickly and effectively in the event of a “performance” crisis, as we had had a difficult experience in 2016.
What practical solutions did Quadran provide? What results did you achieve?
We deployed the appYuser monitoring solution across all our web applications, both internal and external. Every day, we and our subcontractors monitor changes in performance and in our users’ satisfaction. If performance deteriorates, we receive an alert and can identify the problems very quickly. The appYdex satisfaction indicator also enables us to communicate on a more factual basis with our subcontractors and gain a more accurate view of our users’ actual experience. This has enabled us to improve performance.
If you had to describe Quadran in three words, what would they be?
Simple and effective implementation by a team that cares about customer service.